Shipping and Returns Policy

At Deutsche Automotive, we aim to make your shopping experience as smooth as your ride. Here’s what you need to know about our shipping and returns process:

Shipping Information

• Processing Time: Orders are typically processed within 1–3 business days after payment is received.

• Shipping Time: Delivery times may vary based on your location and the selected shipping method.

• Shipping Locations: We currently ship within the UK and select international destinations.

• Shipping Charges: Shipping costs are calculated at checkout. Orders over a certain value may qualify for free shipping — keep an eye out for promotions!

Note: Once your order has been dispatched, you’ll receive a tracking number via email.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

• Return Period: Items can be returned within 14 days of receipt.

• Eligibility: Products must be unused, uninstalled, and in their original packaging.

• Non-Returnable Items: Custom-manufactured or made-to-order parts are not eligible for return unless defective.

• Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Important: Please contact us before sending any returns. Unauthorized returns may not be accepted.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 3 days of delivery with a description and photos of the issue. We’ll arrange for a replacement or refund as soon as possible.

Need Help?

For any shipping or returns inquiries, feel free to reach out:

📧 Email: info@deutsche-automotive.co.uk
📞 Phone: +44 7896 672899